Privacy Policy

1. Introduction

Welcome to Offline. We are a phone-based assistance service that helps customers complete digital tasks over the phone. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or receive SMS/MMS messages from us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following personal information solely for the purpose of providing our services:

• First and last name
• Phone number
• SMS/MMS opt-in and opt-out records when you consent to text messages

We collect this information when you contact us by phone or when a representative assists you during a live support session.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To identify you and access your account during a support session
• To send you SMS/MMS messages that you have explicitly requested during a live phone call — such as product images, confirmation links, or helpful information
• To provide, maintain, and improve our services
• To respond to your questions and requests

4. SMS/MMS Messaging

• We will only send you text messages if you verbally request and consent to receive them during an active phone support call
• Message frequency varies based on your individual requests
• Message and data rates may apply
• You can opt out at any time by replying STOP to any message you receive from us
• For help, reply HELP or contact us directly using the information in Section 11

5. How We Share Your Information

We do not sell, rent, or share your mobile information — including your phone number and SMS/MMS opt-in data — with third parties or affiliates for their marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Message delivery: We share phone numbers with messaging providers (such as SignalWire and wireless carriers) solely to deliver the SMS/MMS messages you requested.
• Service providers: We may share information with trusted third-party providers (such as Amazon) solely to fulfill a service request you made during your support session.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of SMS/MMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Offline
Phone: (845) 935-7587
Email: office@offlinebrowse.com