Terms & Conditions

1. The service

Offline acts as a facilitator. We perform online tasks according to the instructions you give us on the phone. A representative helps with digital work such as shopping, bills, accounts, and forms. We do not guarantee any particular result or outcome.

2. Calls, recording, and billing

Calls may be monitored and recorded for quality assurance, security, and training. You are charged for the time an agent spends working on your behalf, according to your purchased minute package. Refunds are handled case by case.

3. Your direction and your review

All tasks are performed under your direction. You are responsible for reviewing and confirming relevant information before you authorize an agent to proceed, including product details, prices, quantities, payment information, shipping addresses, and final totals.

Offline is not the seller or merchant. Product, shipping, return, and warranty terms are those of the website or merchant we help you use. You assume responsibility for the tasks you request and for the nature and consequences of those tasks. Offline is not responsible for mistakes, purchases, or outcomes that come from the tasks you request.

4. Passwords and confidential information

If you share passwords, payment details, verification codes, or other confidential information so we can complete a task, you do so to finish the work you asked for on that call. Share only what is needed, and only with our representative during the session. How we store credentials is described in our security policy on the phone menu and in our Privacy Policy.

5. Acceptable use

Inappropriate, fraudulent, or illegal activity is not allowed. We may end the call and close the account if the service is used that way.

6. SMS/MMS program

We send text messages only if you verbally request and consent to them during an active support call. Messages may include product images, confirmation links, or other information you asked for. Message frequency varies based on your requests. Message and data rates may apply.

• Reply STOP to any message to opt out. You will receive a confirmation and we will stop further messages.
• Reply HELP for help, or contact us using the information below.
• Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of purchasing our service.

7. Agreement

By continuing a call and using Offline, you confirm that you understand and accept these terms. Our service is not directed to children under 13. We may update this page; the current version is the one posted here.

8. Contact

Offline
Phone: (845) 935-7587
Email: office@offlinebrowse.com